IT: Simplified for small businesses
Central Illinois Helpdesk is a full-service IT company geared toward small businesses. We offer various services, from traditional helpdesk email, chat, or in-person support to full-blown IT project management.
Why CI HElpdesk?
Running a business is hard enough.
Don't get stuck without tech support.
Helpdesk Support Simplified
IT issues are frustrating. With a quick email, chat, or call, we will get you back to work with the help of our local technical experts.
Security Management
Don't become a headline. We'll help keep your data safe, giving you peace of mind and ensuring your business's data is secure.
IT Project Support
IT Projects are tricky. We'll help you navigate the process: requirements gathering, project management, and implementation.
Tier 1 and 2+ Support
Tech breaks: printers, desktops, laptops, servers, and other problems can cripple your business. Wasting time is not an option when you need to keep your business going.
Custom Development
Your business is unique we'll build custom solutions to help you maximize your technology investment and ensure you're operating at peak efficiency.
Cloud and Physical Services
Your infrastructure is the core of your business. There is no reason to navigate this complex infrastructure alone. We'll help you navigate.
Our prices
Choose the option that works for your business
Pay-as-You-Go
Great for low-volume support
- 24/7 Support for Tier 1 issues
- Simplified ticket submission
- Great for small businesses
essentials
Great for low volume support
- Unlimited Remote Tier 1 Support
- 48-Hour Ticket Response Time
- Free Project Consultations
Rapid Response
Perfect for growing businesses
- Everything from Essentials
- 24-Hour Ticket Response Time
- Unlimited Remote Tier 2 Support
- Quarterly Technology Reviews
Your Personalized Helpdesk Tech Staff
Local IT Support Services
Remote and Onsite Technical Support
We ensure our local team can help you with your onsite and remote IT needs.Tier 1 and 2+ Support
Stop letting tech issues grind your business to a halt. Problems happen, we get it, and wasting time is not an option when you need to keep your business moving forward.
Rapid Response Times
We understand better than most that downtime is costly, so we offer packages to ensure that your tickets get priority support as quickly as 1-hour and ticket resolutions come just as quickly.
Long Term Partnerships
Your best option is to align with a partner you can trust with critical issues and who's willing to help you navigate modernization and growth, even when it reduces billable hours.
Most Popular Services
What do businesses use CI Helpdesk for?
Our tier 1 support includes printers, password resets, account setup, and even proprietary software troubleshooting.
From VOIP to servers, we manage your entire IT infrastructure so you can rely on seamless, secure, and efficient network operations.
We are helping clients navigate the complexities of major IT projects. We help with everything from requirements gathering to implementation.
This analysis differs from the typical 'you're doing it wrong' analysis. We work to understand the unique business you run so we deliver perfect solutions.
We're helping to manage the complexity of modern endpoint management to ensure devices are up-to-date and secure.
In the age of constant threats, we're helping safeguard business data and digital assets, giving our clients peace of mind.
Central Illinois
HelpDesk
You've made it this far, sign up, and let's start today. We can't wait to help you with your IT needs.