How to Optimize Your Dental Practice’s Network for Efficiency
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Tier 1: From Printeres to Passwords
Front Line Support to handle fundamental IT issues such as password resets, hardware and software troubleshooting, ticket triaging, and more.
Your Front Lines
What is Tier 1 Support?
Basic Troubleshooting
Encounter a glitch? Reach out to us via email, chat, or phone, and our local technical experts will swiftly resolve your basic IT issues, ensuring minimal downtime.
Password Resets
Everyone's locked themselves out (us included), don't become a headline. We'll help keep your data safe, giving you peace of mind and ensuring your business's data is safe.
Software Support
From installation to troubleshooting, our team supports all your software needs. We provide guidance through the complexities of software setup, usage, and optimization.
Documentation
Access comprehensive support for all your hardware, from printers to servers. We provide fast, reliable solutions to keep your operations smooth and efficient.
Triage and Esclation
Complex issues can critically impact your business. Our tier 1 team will help identify workarounds, get your ticket in front of the right tier 2 expert, and ensure that your issues are fully resolved quickly.
Account Management
Navigate the complexities of your IT infrastructure with our expert account management services. We partner with you to maximize your technology investments and enhance operational efficiency.
Don't let annoying issues ruin your day.
Our prices
Choose the option that works for your business
Pay-as-You-Go
Great for low-volume support
$ 25
per ticket- 24/7 Support for Tier 1 issues
- Simplified ticket submission
- Great for small businesses
popular
essentials
Great for low volume support
$ 299
per month- Unlimited Remote Tier 1 Support
- 48-Hour Ticket Response Time
- Free Project Consultations
Rapid Response
Perfect for growing businesses
$ 699
Per Month- Everything from Essentials
- 24-Hour Ticket Response Time
- Unlimited Remote Tier 2 Support
- Quarterly Technology Reviews
Most Popular Services
What do businesses use CI Helpdesk for?
Tier 1 Support
Printers, password resets, account setups, and even propriatary software troubleshooting. We've done it all.
Infrastucture Management
From VOIP to servers, we manage your entire IT infrastructure, so you can rely on a seamless, secure, and efficient network operations.
IT Project Management
Helping clients navigate the complexities of major IT projects. We help with everything from requirements gathering to implementation.
Business Process Analysis
This isn't the typical 'you're doing it wrong' analysis. We work to carefully understand the business to deliver the best solutions.
Device Management
We're helping to manage the complexity of modern end point management to ensure devices are up to date and secure.
Security Management
In the age of constant threats, we're helping safeguard business data and digital assets, giving our clients peace of mind.
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Central Illinois
HelpDesk
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