Tier 2: Specialist IT Support.

Dedicated experts to handle complex, high-priority, or specialized IT issues that are critical to the function of your business.

Central Illinois Helpdesk

Expert IT Resources

What is Tier 2 Support?

Advanced Troubleshooting

Our seasoned experts provide a shortcut to solutions for hard problems, minimizign downtime

Infrastructure Management

We help keep your network secure, managing everything from servers to network devices.

Complex Software Configuration

Enterprise software support that ranges from deployments to troubleshooting.

In-Depth Security Management

From threat detection to prevention, we ensure your business is protected from various security risks.

Critical Incident Response

Our team is ready to respond swiftly to minimize downtime and ensure business continuity.

Enhanced Account Management

Let us manage your enterprise accounts and keep everything from Azure to AWS in sync and secure.

Don't let annoying issues ruin your day.

Our prices

Choose the option that works for your business

Pay-as-You-Go

Great for low-volume support

$ 25
per ticket
  • 24/7 Support for Tier 1 issues
  • Simplified ticket submission
  • Great for small businesses
popular

essentials

Great for low volume support

$ 299
per month
  • Unlimited Remote Tier 1 Support
  • 48-Hour Ticket Response Time
  • Free Project Consultations

Rapid Response

Perfect for growing businesses

$ 699
Per Month
  • Everything from Essentials
  • 24-Hour Ticket Response Time
  • Unlimited Remote Tier 2 Support
  • Quarterly Technology Reviews

Most Popular Services

What do businesses use CI Helpdesk for?

Tier 1 Support

Printers, password resets, account setups, and even propriatary software troubleshooting. We've done it all.

Infrastucture Management

From VOIP to servers, we manage your entire IT infrastructure, so you can rely on a seamless, secure, and efficient network operations.

IT Project Management

Helping clients navigate the complexities of major IT projects. We help with everything from requirements gathering to implementation.

Business Process Analysis

This isn't the typical 'you're doing it wrong' analysis. We work to carefully understand the business to deliver the best solutions.

Device Management

We're helping to manage the complexity of modern end point management to ensure devices are up to date and secure.

Security Management

In the age of constant threats, we're helping safeguard business data and digital assets, giving our clients peace of mind.

Central Illinois
HelpDesk

You've made it this far, sign up and let's get started today.